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User's Guide
From subscription to ticket management,
all the basic information you need to get started with Deskero.
Subscribe
Access
Different ways to access and type of user
Sign up as registered user
Sign in as registered user
Invite an agent
Sign in as agent
Dashboard
Edit profile
Top bar
Top bar
Access to the 5 last tickets of your most important clients
Access to the 5 last tickets set as priority
Access to the 5 last ticket you haven’t already replied to
Import tickets
Import tickets
Import tickets from a Facebook account
Import tickets from a Twitter account
Import tickets from an email account
Set up feedback widget
Internal chat
Process tickets
Process tickets
Add a ticket
Reply to a ticket
Edit a ticket
Remove a ticket
Insert, edit and delete a note
Ticket assignment rules
Customers
Customers
Add a customer
Edit a customer
Remove a customer
Invite a customer
Companies
Social monitor
Social monitor
New search
Track Competitors
Track Keywords
Knowledge Base
Knowledge Base
Add a knowledge base solution
Edit a knowledge base solution
Delete a knowledge base solution
Share a knowledge base solution
Knowledge base solution rating
Knowledge base solution proposal
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