id |
auto-generated id |
title |
title |
text |
full text |
insertDate |
full text |
text |
insert date timestamp |
views |
views counter |
insertBy |
agent who insert or approve the item, see agent detail |
approved |
approval status, true/false |
featured |
featured item, true/false |
contributeBy |
customer who propose the item, see customer detail |
area |
item's area, see knowledge base area detail |
tags |
list of tags, see tag detail |
attachedDocuments |
list of attached documents, see attached document detail |
votesNumber |
number of votes received |
votesSum |
sum of all votes received |
score |
calculated score, votesSum divided by votesNumber |
visibility |
item visibility |
agentGroups |
list of agents group who can view this item, see agent group detail |
customerCompanies |
list of customer company who can view this item, see customer company detail |